Frequently Asked Questions.

Check Dorothy's frequently asked questions here, if you still need help then please Contact Us


We are experts at removing stains however, there are many factors that determine whether marks can be removed including the type of fabric, the nature and age of the stain and what previous attempts have been made. However, you can be assured that we use our extensive skills, spotting agents and expertise to remove most marks.

600 x 550 x 320mm

Place your order with our easy-to-use form  make payment to complete your order. You’ll receive a confirmation email to let you know that we’ve received your order.



Our usual turnaround time is 2-3 weeks. If, however, you need your dress cleaned quicker than this, please get in touch with our customer services team to discuss our fast-track service.

Dresses are automatically insured for loss and damage whilst in transit, but they are not insured against damage during the cleaning process.

Simply stick the DPD returns label we’ve supplied onto the top of your original box, place your dress in the box, reseal it using the adhesive tear strip underneath the front panel and return it to a DPD Pickup Shop. There are 2,500 of these throughout the UK. Find your local one here: DPD Pickup Shops.